Eligible returns
Contact us promptly if an order arrives damaged, incorrect, or materially different from the product ordered. Please retain the packaging and share clear photographs when requested.
Refund and replacement review
Each request is reviewed against the product condition, order details, and applicable return timeline. Approved requests may receive a replacement, store resolution, or refund to the original payment method.
How to contact us
Email crystalsbyhirdaya@gmail.com with your order number and issue details so our support team can assist you.